Aurevia Drive™ Return & Refund Policy

Please review this policy before submitting a request. If you need help with an order, our support team can be contacted using the information listed at the bottom of this page.

1. Return Request Period

Customers may request a return within 30 days after the order has been delivered.

To help us review the request correctly, please contact us before mailing any item back. Returns sent without prior approval or instructions may not be accepted or processed.

2. Return Eligibility

To be considered for a return, the item should meet the conditions below:

• The item is unused, uninstalled, and in its original condition.
• The item has not been damaged, altered, washed, modified, or repaired by the customer.
• Original packaging, manuals, labels, accessories, and included parts are returned when available.
• The return request is submitted within the stated return period.
• The item is packed securely before being shipped back.

We recommend checking your order soon after delivery. If something appears incorrect or affected, contacting us early helps the review process move more efficiently.

3. Items That May Not Qualify for Return

Certain return requests may be declined depending on the item condition and request details. Examples may include:

• Items that have been used, installed, mounted, or placed into regular vehicle use.
• Items with customer-caused scratches, stains, dents, missing parts, or other visible damage.
• Products that have been modified, repaired, cut, customized, or altered after delivery.
• Items missing important accessories, original packaging, instructions, or included components.
• Returns sent without contacting our support team first.
• Requests submitted after the return period has passed.

If you are unsure whether your item qualifies, please contact us before sending it back.

4. How to Start a Return

To request a return, please email our support team:

Email: sales@cfadvance.com

Please include the following information in your message:

• Your order number
• The email address used at checkout
• The product you would like to return
• A short explanation of your request
• Photos if the item arrived damaged, incorrect, or visibly affected

After your request is reviewed, our team will provide return instructions if the return is approved. Please do not ship the item back until instructions have been provided.

5. Return Shipping

Unless the item arrived damaged, defective, or incorrect, customers are generally responsible for return shipping costs.

We recommend using a trackable shipping method when returning an item. Aurevia Drive™ is not responsible for return packages that are lost, delayed, misdelivered, or damaged while in transit due to carrier handling.

Items should be packed carefully to help prevent damage during return shipping.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, visibly defective, or different from what you ordered, please contact us within 48 hours of delivery.

To help us review the issue, please include:

• Your order number
• Clear photos of the item
• Photos of the outer packaging
• Photos of any damaged parts or included accessories
• A brief description of the issue

Once the information is received, our team will review the details and provide the next available resolution based on the situation.

7. Refund Review Process

After an approved return is received, the item will be inspected before the refund decision is completed.

If the return meets the required conditions, the refund will be issued to the original payment method used for the order.

Refund posting time may vary depending on the bank, card issuer, or payment provider. In many cases, approved refunds may take 5–10 business days to appear after processing.

8. Partial or Declined Refunds

A refund may be reduced or declined if the returned item does not meet the required conditions.

This may happen if the item is used, installed, damaged after delivery, missing parts, returned late, or sent back without following the provided return instructions.

9. Exchanges

Aurevia Drive™ does not process direct exchanges at this time.

If you would like a different item, style, color, or size, we recommend placing a new order and submitting a return request for the original item if it meets the return conditions.

10. Order Cancellations

Cancellation requests should be submitted as soon as possible after placing an order.

If the order has not yet been processed, packed, or shipped, we will do our best to assist. Once an order has entered processing or shipment, cancellation may no longer be available.

11. Late or Missing Refunds

If your refund has been approved but has not appeared yet, please first check with your bank, card issuer, or payment provider.

Some providers may take additional time to post the refund to your account. If you still need assistance after checking with your payment provider, please contact our support team.

12. Contact Information

If you have questions about returns, refunds, cancellations, damaged items, or incorrect orders, please contact us using the information below:

Brand: Aurevia Drive™
Company Name: CF Advance
Address: 221 N Sunset Ave, City of Industry, CA 91744, United States
Phone: +1 (626) 363-4832
Email: sales@cfadvance.com

Customer messages are reviewed during regular business days. Please include your order details when contacting us so we can assist you more efficiently.